Lingoda Group Class Notes 11
Topic: Writing a business email Relatedskill: Communication
Date: 30 May 2024 Teacher: Conrod(Jamaica)
What I've learned
Idioms
to read between the lines - Meaning: understand the hidden meaning behind the words. - Example: Reading between the lines, I can tell she was upset by this decision.
Vocabularies & Phrases
| V&P | Definiation | Note |
|---|---|---|
| etiquette | n. 礼仪 | Someone laugh behind him in and said he didn't understand what ask etiquette. |
| inquiry | n. 调查；询问；追究 | The London Assembly's take on the matter will not satisfy those who want an independent public inquiry. |
| complaint | n. 投诉；抱怨；控告 | A housewife in her late thirties, mother of two children, had an indefinite complaint about the indoor air quality of her house. |
| prompt | n. 提示; v. 提示; adj. 准时；立即的; adv. 准时地 | The traditional LILO boot prompt was a very terse text prompt similar to what you see if you press the Tab key. |
Business Email
The purpose of an email - Complain:to say you were dissatisfied with a product or serviceand would like a solution. - Inquire: to ask formore information about a product or service. -Follow-up: to request an update onsomething, such as a job interview or project.
Exploring tone in emails In business emails, it’simportant to use a professional tone, meaning not rudeor too friendly. - Avoid direct statements, such asI need… or I want.. and make politerequests instead, e.g. I would appreciate it if youcould… or I would be grateful if you could…
- I look forward to hearing back from you.
- I would appreciate it if you could...
- I expect a prompt resolution to...
- I would be grateful if you could...
- I was impressed with...
Review
4.25/5
I struggled a little with today's judging point. Conrod was late to class and explained he felt unwell, so he didn't turn on his camera during today's class. He sounded quite unwell, as his voice was very low at times. However, his feedback to us was very detailed, including word and grammar usage and pronunciation. If someone made a mistake in pronunciation, he would stop and help them understand. I learned a lot from this class. If I get another chance, I will book another class with Conrod.